Unified Communications

Enterprise communications are typically conducted in silos: either a phone call, a separate email, maybe an instant message on either a laptop, mobile, PDA or desk phone – and of course face-to-face.

Over time it is the vision of many organisations to integrate these separate silos with each other as well as with existing software and web interfaces that run their businesses. This is unified communications. And the network infrastructure that supports unified communications must be reliable and able to support the speeds that are required.

It all starts with a Unified Communications Blueprint. Integ will work with you to:

• help you evaluate the products you have and identify your vision for your business in the next few years
• identify vendors and products that will take you progressively along your unified communications path, aligned to  your vision and existing products
• build your Unified Communications Blueprint, which is implemented in stages
• review continuously and start again at step 1.

Unified communications can be transformational to your organisation, so make sure you don’t miss out on the productivity gains, consistent user experiences, collaborative work tools and integration with work flow and processes that can power your organisation. Make sure you can deliver the right tools to the right employees, to make it work for your organisation.

Unified communications is not a single solution that is implemented and then finished. It is a process of continuous improvement in the technologies, the integrations and your business process maturity.